TME Whistleblower Program

TME Whistleblower Program

Integrity is the core value of Tencent Music Entertainment Group and we will never tolerate any illegal conduct, violation of rules or any inappropriate behavior in business activities. If you are aware of any Tencent Music Entertainment Group employee who has undertaken the above in their business activities, you can inform us through the following channels:

     1. Whistleblower Hotline: 0755-86542596 (with voicemail)

     2. Whistleblower E-mail:

     3. Mailing Address: Tencent Music Entertainment Group Whistleblower Mailbox, 38/F, Unit Three, Building D, Kexing Science Park, Kejizhongsan Avenue, Hi-Tech Park, Nanshan District, Shenzhen, Guangdong, P.R.China, Postcode 518057.

The Whistleblower hotline and email are set up by Tencent Music Entertainment Group to investigate employee’s illegal, non-compliant or wrong doing in business activities. If your reported information is irrelevant, it may not be handled.

We suggest that you provide complete Whistleblower information. At Tencent Music Entertainment Group, the information you provide and any information regarding yourself is strictly confidential, and we have established corresponding measures to ensure its confidentiality.

Based on the information you provide, we will conduct investigations and collect evidence within the scope permitted by law and company’s policy and procedures. Please leave valid contact information and we will contact you within 10 working days upon receiving your reported information.

We are against any behavior to create, fabricate facts, maliciously attack or slander any Tencent Music Entertainment Group employee. If such behavior is found, Tencent Music Entertainment Group will reserve the right to take any necessary action to hold those accountable. We strictly prohibit any form of retaliation against whistleblowers, witnesses and investigators and should it happen, verified violations will be dealt with severely by Tencent Music Entertainment Group.

Kind Reminder: If you would like to consult or complain about TME’s general business-related matters or report general illegal and inappropriate information on the internet, it is suggested that you reach out to our customer service for faster assistance.